A few days ago, FAW Xichai paid close attention to its core services while paying close attention to product quality. Since March 5th, Xichai has taken the lead in launching a nationwide “3.15†service protection campaign that lasted for one month with the theme of “excellent core service, exquisiteness, leanness, and sincerityâ€. Through the "face-to-face" service docking of key automakers, key distributors and key users, we understand the user's demand for service of xichuang engine; service and technical personnel go to the scene to help users check the engine running status and guide users to correct maintenance and maintenance. Timely solve problems for users, allowing users to experience the connotation of Xichai's exquisite, lean and sincere services. Exquisite service commitment is very popular "In order to protect the rights and interests of consumers, Xichai has not only established a '3.15' leading group for service assurance, but also defined the '3.15' service guarantee requirements and strengthened the '3.15' service guarantee special assessment." According to Xichai's leadership in customer service, During the "3.15" service guarantee period, the 400 service hotline of FAW Xichai completed the task assignment within 10 minutes of the request for assistance, returned for inspection for the first time within 30 minutes, and solved the problem; established a system of market support for technical support for daily meetings, making it difficult for the market every day. Conduct consultations and disposals; comprehensively promote the use of two-dimensional code traceability methods, regulate the behavior of the service process, and improve service accuracy. At the same time, Xichai's service stations located throughout the country must receive processing services within 20 minutes after receiving information requested by users, and improve work processes, shorten service time, improve service quality and efficiency, and quickly resolve users. problem. In the supply of spare parts, Xichai will also ensure that the delivery plan is in place. "Three Guarantees" emergency adjustments will be deployed at the fastest speed to ensure timely service and customer satisfaction. Xichai's perfect service commitment has won people's hearts and made strict and explicit guarantees on services from all angles, giving consumers a certain amount of assurance. It is reported that FAW Xichai currently has 1849 service stations nationwide. The service coverage radius in the country has basically reached 50 kilometers. Once the Xichai engine has a problem, it can ensure that it can perform service work on the spot at the first time and guarantee 100% quality problems. Solve and eliminate user worries. At the same time, Xichai has been at the forefront of the industry in terms of system service capabilities, service response capabilities, service support capabilities, service coordination capabilities, service management capabilities, and service brand awareness. Its "core-core service" brand and popularity continue to deepen . In recent years, Xichai has won the No. 1 service brand many times in the national engine enterprise customer satisfaction survey. Precise service interpretation of brand value Making customers more satisfied with the Xichai engine is not only reflected in the fact that Xichai provides users with high-quality products, but Xichai also provides users with experience in the connotation of Xichai's exquisite, lean and sincere core services. "Xichai's service is really hard and the service is so timely. When quickly identifying non-engine faults, it can still be so eager to help users solve problems. I believe that with such a good service team, Xichai engines will be enthusiastically sought after by users. "At the beginning of March, in the parking lot of Wuyishan Public Transport Company, a bus driver firmly grasped the hand of Zhang Wenwei, the service manager of Xichai Fujian Business Department. It turned out that after he had driven a bus carrying a Xichai gas engine, Zhang Wenwei’s manager had arrived at the Wuyishan Bus Company in collaboration with technical personnel to handle the problem. After checking the line, no engine problems were found. After more than ten repeated inspections and diagnosis, it was finally determined that the engine was stalled due to other reasons, and quickly repaired the meticulous service, solved the problem, and won a good reputation from the bus company in Wuyi Mountain. "Xichai has a high-end image to show that the quality of the engine is of good quality and the service is meticulous to every aspect!" On March 12th, in the parking lot of Yuantong Transportation Co., Ltd. in Huiyang District, Huizhou City, 22 brand-new matches were arranged. Many bus drivers of the Xicai Guoji CA4DF4-15E4 engine are surrounded by Wang Chunhua, the service manager of the Shenzhen branch of Xichai Sales Co., Ltd., and thankfully said, "Today's Xichai trainers not only trained the skills of the four machines, but also We have face-to-face talks with us on how to reduce fuel consumption. We are more confident with the Fuel Oil Award in the future." "This time, we chose to focus on the training and evaluation of advanced maintenance skill training for service personnel at various service stations in the region before '3.15', that is, to select and train a group of outstanding service personnel through innovation and change in training methods.' 3.15 'Service support activities to further enhance the Xichai core service brand, said Lu Zongyin, service manager of the Heilongjiang Business Unit of Xichai Sales Company. "Xichai's core service is '3.15' every day." Shi Haihua, service manager of the Jiangsu division of Xichai Sales Co., Ltd., who is currently serving Nanjing bus customers, said that on March 5, the company's Jiangsu Branch of Xichai Sales Co., Ltd. organized the province. Each service station chief held a "webmaster service conference" to fully deploy the "3.15" activity service implementation plan to ensure that the service can be quickly put in place. "The Henan region has already done a good job of preserving the spare parts and complete machine reserves in advance to avoid delays in repairing due to missing parts." Wang Yanbian, service manager of the Xichai Sales Company's Henan division, said that they will strengthen the vehicle with the vehicle. Plants and OEMs stationed abroad, docking, information linkage, and jointly solve the market service issues. "Xichai will enhance the 'gold content' of the core services through the '3.15' service support activities." It is reported that in order to better embody the concept of “excellent, lean and sincere†“core core serviceâ€, all divisions of xican distributed across the country all cooperate with regional service stations to provide free services for the users of the xican engine engine on the “3.15†day. Inspect, strictly enforce the 24-hour on-duty system for the service stations in the region to ensure the smooth flow of service information during the “3.15†campaign. At the same time, Xichai fully exerted its role as a service technician, strengthened regional consultations, and solved difficult problems in a timely manner. Xichai also cooperates with OEMs and service providers of overseas OEMs to cooperate with OEMs to do a good job in service work for users and jointly respond to them and resolve market complaints in a timely manner. The various business units of Xichai Sales Co., Ltd. combine the major product types and quantities in the jurisdiction, and prepare reserves of the entire three packs of complete machines and accessories in advance so as to avoid delays in maintenance due to missing parts. Win in service, win in speed. Xichai "3.15" core service is in action. Function Switch,Window Lifter Switch,Window Regulator Switch,Power Window Regulator Switch WENZHOU TIQNIU ELECTRICAL CO.,LTD. , https://www.tianqiuelectrical.com
